WEN shampoo reviews – Are WEN hair products right for you?

You’ve probably seen the brilliant infomercial for WEN hair products by Chaz Dean. These are ones of the first sulfate free hair products introduced to the market in 2002. The WEN® Cleansing Conditioner is not really a shampoo in the general sense of the word, because it is low on the common cleaning agents that are normally found in shampoo. In addition to cleaning, it is designed to strengthen, condition, and moisturize the hair. Because you’d most likely use it as a shampoo, to the purpose of this article, it will sometimes be referred to as a shampoo.

This product-line is somewhat controversial. It is fairly expensive, so the main question to ask is “Does WEN work?” Read below to see what other people say, or share your experience in the comments below.

This page is meant to help you decide if WEN hair product are right for you to try. You’ll find the following sections below –

  1. Product information
  2. Shopping information
  3. WEN shampoo reviews

Product information

WEN shampoo

 How does WEN® Cleansing Conditioner clean your hair?

The cleansing conditioner does not contain any harmful detergents, such as laureth or lauryl sulfate. It does not contain any of the numerous ionic detergents that are normally found in other sulfate free shampoo. Instead, WEN® Cleansing Conditioner contains several non-ionic surfactants such as Cetyl Alcohol, Cetearyl Alcohol, Polysorbate 60, and PEG-60 Almond Glycerides. These are surfactants and emulsifiers, which help dissolve oils in water. They will also assist in spreading the conditioner thoroughly through the hair. These are very gentle surfactants, thus, they will not strip your hair from the natural oil. When using the WEN® Cleansing Conditioner, do not expect the rich lather that you are used to with other shampoos. It will not create rich suds, but instead will create smooth and creamy foam.

Hair strengthening ingredients in WEN® Cleansing Conditioner

Hydrolyzed wheat protein is a hair strengthener that is added to many shampoos and hair products. It attaches to the hair and coats it with a layer of protein that protects, conditions, and strengthens the hair. You should be aware to the chance that this is a wheat product that may contain gluten. If you are extremely sensitive to gluten, this product may not be the best choice for you.

Hair moisturizers in WEN® Cleansing Conditioner

This hair care product contains two main moisturizers –

  1. Glycerin moisturizes the hair by absorbing water from the surrounding. If surrounding is dry, this will absorb any moisture from the hair itself. Thus, the product may work for you in some weather conditions, but not in others. If you try the product in a cold winter, and it doesn’t work as expected, you may want to try using it again in the spring or summer, when it’s not so dry outside.
  2. Aloe vera leaf extract contains polysaccharides that absorb moisture and keep the hair moisturized. Because it’s a natural product, it is often safer than synthetic products that have the risk of unsafe contaminants from the production process. A low percentage of people, however are sensitive to aloe vera gel, and would like to avoid hair products containing this ingredient.

Ingredients that promote conditioning in WEN® shampoo

These ingredients include Butylene Glycol, Amodimethicone, Behentrimonium Methosulfate, and Stearamidopropyl Dimethylamine. Amodimethicone is an organic silicone that is used in many conditioners. Although organic silicones are generally safe to use, some people prefer to avoid them, because of the belief that over time, they may clog follicle pores, and eventually cause dryness in frizzy hair.

WEN® shampoo may soothe dry scalp

If you have dry scalp, or suffer from some irritation due to use of other, less optimal shampoos for you, WEN shampoo may soothe your scalp skin. Soothing ingredients in this shampoo are two natural plant extracts from Rosemary leaves and Chamomile flowers. These two ingredients have properties of skin conditioners, but they also help with calming irritated skin. Additionally, these two ingredients add to the fragrance of the shampoo.

Safety of WEN® shampoo ingredients

Most ingredients of WEN® Cleansing Conditioner are safe to use. However, the two preservatives used in these products are of some risk concern. Methylchloroisothiazolinone is a known allergen, and some allergies may be developed to products that contain it. Methylisothiazolinone is an irritant for some people, and may cause itchy scalp. Additionally, two of the surfactants, Polysorbate 60 and PEG-60 Almond Glycerides are synthetically produced, and have the risk of contamination from the production process. The possible contaminants – Ethylene oxide and 1,4-dioxane, are the same ones that may be found in preparations of the sulfate-based detergents. They are strong irritants and known to cause cancer. Although we don’t know if WEN® products specifically, contain these two toxic chemicals, there is some chance that they do (about 40% of the hair products on the market do contain these two contaminants). In that case, a very low concentration of these contaminants is expected, but you should be aware of this risk, and my suggestion is to avoid a daily use of this shampoo to lower potential risk.

How to use WEN® Cleansing Conditioner?

Directions for using this product are different than what you are used for with a regular shampoo. It is recommended that you’d use a lot of product. This product will not foam. Lather your hair with amount large enough to cover your entire head thoroughly. Massage your hair to get the WEN penetrate the hair and cover your scalp. Leave the product on your hair for the duration of the shower. Depending on how dirty your hair is, you may need to rinse once, and repeat lathering. When rinsing the product off your hair, use a lot of water and take the time to rinse thoroughly and completely. This will remove the product as well as any grease of dirt from your hair. Once done rinsing, use a small amount of the WEN as a leave-in conditioner, covering your hair as completely as possible, without rinsing.

The company recommends using large amounts of product. However, they do not recommend using this product daily. Remember that this hair product contains many conditioning ingredients, and it is not recommended to use any conditioner dailyWEN® Cleansing Conditioner is no different. 

Because of the large amounts of product required, if you order the package from the website, you may run out of product before you get your next shipment. It is also highly recommended to experiment with the amount you use. You may be able to save a significant amount of shampoo and money.

Shopping information

How and where to buy WEN® Cleansing Conditioner?

WEN® hair care products are not sold in stores. There are only three ways you can buy them –

  1. At the Chaz Dean Studio in Hollywood, where many celebrities are having their hair styled.
  2. From the WEN website. If you go this route you’d sign up for an automatic program. After the first 30-day shipment, you’ll get 90-day supply every 3 months, and your credit card will be billed automatically. This program is convenient if you decided that you love the products and use them regularly. In addition to the Cleansing conditioner you will also get the Styling Crème, and the Re Moist Intensive Hair Treatment. The price would be slightly cheaper than ordering the shampoo alone.
  3. From online retailers such as Amazon. Here you can choose the specific product you’d like to order. There is a slightly greater choice of fragrance at these retailers than on the website. The price is only slightly higher than on the company website. You will not get into an automatic program, you can get some of the products at different sizes, but, you will not have the company’s 60-day money back guaranty in case you don’t like the product.

The different variants of WEN® Cleansing Conditioner

The shampoo comes in different fragrances. The function of these variants is similar and the main difference is just the smell. You’d find only 4 of these on the company website, and others can be found with other online retailers. These include –

WEN Shampoo reviews – here are some of the comments from users

Praises to WEN Cleansing Conditioner

Below are only some of the praises that WEN® Cleansing Conditioner gets from users (mostly Amazon comments). People that use these hair products generally agree that the product works as it should be – it cleans the hair and scalp, and even solves some dry scalp problems. It moisturizes and conditions the hair, making it significantly more manageable. In addition, smell is a matter of trial and error, but there are many alternatives to choose from.

  1. “Restore a healthy shine and manageability without over-conditioning”
  2. “Delicious smelling” – this would depend on individual taste. You may need to try a few to find what you like.
  3. “Your hair is as clean as if you washed it with a strong shampoo”
  4. “No more oily scalp. No more itch. No more flakes. No more dry ends”
  5. “This product cleans and conditions very well”
  6. “My hair has more volume than normal, its soft to the touch, shiny and healthy looking”
  7. “It keeps my hair perfectly moisturized, shiny, bouncy, and frizz-free”

 WEN hair care complaints

Here are the main product complaints from users –

  • Greasy hair – often washing thoroughly helps with the greasy or oily hair, however, for some people the product still doesn’t work. The only solution would be to try for yourself, and see if this product works for you.
  • Hair loss – it is very unlikely that hair loss is caused due to the use of a shampoo. Hair loss is normally controlled by hormones produced by the body. There are many reasons for hair loss including, nutrition, stress level and genetics. The chemicals in WEN shampoo and hair products are not known to cause any hair loss. You can slow down hair loss by using shampoo with some synthetic hormone derivatives, such as Piroctone olamine, which also treats dandruff.
  • Time – If you follow the instructions, you’d massage it into your hair and leave it on for a few minutes, rinse thoroughly, and then repeat. That takes significantly longer than using a regular shampoo, or conditioner, or even the combination.
  • Price – these products are expensive! If you decide you love them, be prepared to pay.

One of the major complaints is about the customer care of WEN Company. If you decide to buy through the website and the automatic shipping program, you’ll get a new batch every 90 days automatically. Returns and cancellations are possible, but not easy and straight forward as you’d expect. That’s unfortunate.

Share your WEN shampoo review in the comments below.

20 thoughts on “WEN shampoo reviews – Are WEN hair products right for you?

    1. Tuft Post author

      This comment has been edited to remove profanity.

      This site only reviews the products, it does not determine prices. The review does state that WEN shampoo is expensive.

  1. Mish

    If you can afford it, then it is worth it. I have been using WEN for the past three months and find that my hair is more manageable and softer. I like the smell of the Sweet Almond Mint. Honestly, it’s the best “shampoo” I’ve ever used. I wish it was more reasonable in price, but you get what you pay for. I have a dry scalp and it has diminished with WEN. I would recommend it.

  2. Susana

    You get what you pay for! With proper application and a little patience your hair will get softer, stronger and more manageable. WEN has lasted me longer than expected because I use all the tips to maximize its potential. By doing so I get a great product at a great price and my hair is definitely worth it.

  3. Tupelo

    I have used WEN since April 2012. I LOVE it! My hair is in the best shape it has ever been (given hair is made up of dead cells!); after being told the alcohol in WEN is drying i decided to lookup the ingredients for myself to seek what it is that makes WEN so amazing!! I LOVE the product and will continue to use it as long as I can afford it. It isn’t cheap, it is my one real indulgence … but my hair is soft, manageable, and I get compliments on it all the time. THANK YOU CHAZ DEAN for your AMAZING product!!

  4. Karen

    I was really wanting Wen to be a good product for me – But it turned out to be toxic. I have just left the dermatologist after the skin on my forehead skin became inflamed. This condition developed after using the Wen Pomegranate and the Sweet Almond Mint cleansing conditioners for about 2 months. I first noticed that my hair was thinning – my hair brush was full of hair, every time I ran my fingers through my hair 2-3 strands of hair came out. The drain in my shower was full of my hair. My hairdresser even commented to my husband that my hair had gotten thinner. I usually washed my hair everyday Mon-Fri with one of the Wen products then let it rest over the weekend. I only used the cleansing conditioner and no other hair product. I liked how my hair looked, but not that it was falling out. I kept hoping the hair loss was a passing phase. Then the problems with my skin developed. The dermatologist says it is an allergic reaction to something I have been using on my scalp/skin. He has prescribed a topical corticosteroid cream to heal the painful skin area. The only care product I have changed in my routine was to use Wen when the last bottle of sulfate-free L’Oreal shampoo I have used for years ran out. Luckily I only ordered two bottles of Wen from QVC and didn’t set up a monthly recurring plan. I just wish I stopped using the Wen sooner. The skin on my forehead is red, raised, peeling and very sensitive. It started at the hairline and progressed down to my eyebrows. I had used the Wen product as directed, starting with my hair first, leaving it in my hair while I finished my shower, and then rinsing to remove all the product. The product of course seeped onto my forehead while I cleansed the rest of my body. I do not recommend this product to anyone based on my negative and painful experience.

    1. Tuft Post author

      Thank you for sharing this experience. Wow, this is a severe reaction. I’m hoping your symptoms would disappear, now that you’ve stopped using the product.

    2. Cg

      As soon as you got the red rash you should have stopped using the shampoo. Common sense it should have entered your mind that it could be the new shampoo and stopped using it immediately. Pretty much all products states allergic reactions are possible and to stop using it if you experience any symptoms!

  5. Rebecca

    I have been a cosmetic formulations scientist for 20 years. I can say that this article is utterly false when the author listed Cetyl Alcohol, Cetearyl Alcohol, Polysorbate 60, and PEG-60 Almond Glycerides as surfactants. The fact is that NONE of them are used as surfactants!!! They are emulsifiers. i.e waxes and solvents that thicken the product and keep the oils/esters from separating from water. Glycerin is a humectant that is usually derived from vegetable sources. Behentrimonium Methosulfate, and Stearamidopropyl Dimethylamine are a combination of secondary surfactants AND softeners. Methylchoroisothiazolinone, Methylisothiazolinone is a preservative that is supposed to be used for rinse-off products and if Chaz Dean is using them in his Wen products and if he is telling the consumer to leave the conditioners on as a “leave in” product, that isn’t good. It is an irritant ONLY if left on the skin and not rinsed off. I do recommend using a shampoo and use Wen as your conditioner. After reading the ingredients on his site, it will cause build up and if you are using it to clean your hair, you will need to use a shampoo at least once a week to remove excess build up. I ALWAYS wonder why someone who is NOT a cosmetic chemist can write an article on this only based on what they read on Google or Yahoo and not scientific facts is beyond me.

    1. It's me

      Hi, I realize you wrote this some time ago but if you still check in here can you explain why Benzyl Benzoate is in this product? Everything I could find says this chemical in this form is a lice treatment. There are Benzyl alcohols that have different uses in cosmetic products but specifically the Benzyl Benzoate is used for lice treatment. Perhaps that is what is causing people irritation?

      1. Tuft Post author

        It’s my understanding that Benzyl Benzoate is a preservative, but I’m not completely sure. Thanks for your comment, and suggestion, that this might cause irritation.

  6. Angie

    I received the Wen line of products for Christmas. After 2 uses, my wrists and scalp broke out in hives. I went to an Urgent care center after 2 days because the hives were spreading up my arms. They told me to take Benadryl and gave me a cortisone cream. Two days after that visit, I was back at the Doctor because my entire body was covered in hives. They gave me a cortisone shot and I have to take a steroid (Prednisone) for a week. After doing some research, it appears that this is pretty common. There are several complaints on the internet of people reporting hives, scalp burns, hair loss, etc. after using these products. Hopefully, they won’t affect you negatively, but I think it’s necessary to share my experience. If you do experience symptoms, I would discontinue use immediately. I have seen feedback from others that went through this for months, or even years before figuring out that it was the Wen products.

  7. Amy Davis

    Christiansen Davis LLC is a Dallas law firm currently investigating products designed and sold by Wen by Chaz Dean, and the direct marketing company, Gunthy-Renker LLC. We believe these products, particularly the cleansing conditioners, may lead to hair loss and/or damage to the hair and scalp.

    If you have purchased any of the products and/or are unsatisfied with the advertised results, we would like to visit with you as part of our investigation. Please contact to let us know by visiting our website at http://cdfirm.com/class-action-investigation-wen-hair-products-by-chaz-dean-alleged-to-cause-hair-loss-and-hair-damage/.

  8. Marcia Hincks

    I had a pretty bad reaction the first time I used WEN. I used it for the first time yesterday and have been up all night with an itchy scalp and my face swelled and was extremely itchy to the point that I got up several times to apply benedryl lotion to my face and finally had to shower and shampoo with old shampoo and take Benedryl pills along with applying cortisone creme to face to control the itching and burning. what the heck is in this stuff that is freaking my body out.

  9. Anonymous

    My little girl started losing her hair within days of using Wen. Not realizing it was Wen, I continued to use it because my mother who bought it said use Wen – it is more gentle. Sometimes I just used as a detangler, but The times I used it on her whole scalp, her hair just literally slid off her head. She is bald as a result. This is a dangerous product and not worth the risk.

  10. Rebecca

    I have been using WEN for years and I have always loved it. I have baby fine flyaway type hair. I also color it which really makes it brittle and dry. My hair used to come out in clumps and I didn’t have much hair to spare! But when I used WEN, my hair loss was reduced to almost nothing! Recently, I heard about all the issues with people’s hair falling out. One of my co-workers was having a problem with this. I got scared and stopped using it for about 6 months. I have tried so many different types of shampoos/conditioners and my hair started coming out just as it had before! NOTHING worked as good as WEN. I went back to using it again and am sorry I ever stopped! It makes my hair just look and feel healthy. I love the smell of the Sweet Almond Mint. It’s probably one of those things that just doesn’t work for everybody, but for those that it does work for, it works great!

  11. Sara

    I’ve been using Wen Lavender Cleansing conditioner since June, 2015. I order from QVC. I only get automatic delivery if I request it. I took a simple test on Chaz Dean web site. It was about 7 questions about my hair. It advised me to use Lavender Cleansing conditioner because I had thin hair. I now have beautiful thick hair. I love Wen. I also use other Wen products. I follow the instructions, therefore it works fantastic. Goochie from Brooklyn, N. Y.


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